All reviews of Derek Barbour
Review about: British Gas
Homevare
Due to covid 19 we had to cancel our boiler service twice resulting in the boiler breaking down therefore reported. Engineer Guy Paterson and his apprentice Ethen Gray came out repaired the fault, serviced the boiler and found a leak which resulted in a repair which they carried out. To sum up they were professional, courteous during their time at my home but I thought they went above that with the way they dealt with me as a customer. A crafit to the company.
Absolute shambles, trying to contact to arrange a visit, website down, cut off twice during a conversation, when arranged a part had to be ordered for a simple fix on my boiler,arranged a time engineer arrived and didn’t have the part so checked my fire and fixings in loft told me it needed another flue hanger support I explained that BG had fitted two a couple of years ago, sorry you need another one( lofts space not that high) so the gas fire can not be used, unfortunately my wife noticed that the fire that could not be used had been left on and the fire casing was loose. A way forward -can BG fit a new stay? Answer no it has to been done independently, also the engineer does not have to come back to reinspect and remove the notice placed on my fire. Really disappointed, but my own fault as I should have read the reviews before signing up, on reflection I wish I had stayed with my previous provider, just too much hassle