All reviews of Derek Brodie
Review about: KRCS
Took Head Phones in covered under warranty
Took my son in to the store as his headphones had stopped working and they are still under warranty. The Adviser checked them and could see no reason why they could not sent back to Apple to be fixed. This was also checked by the Assistant Store Manager who agreed. The next day my son receive a phone call from John the store manager to say he is not sending them back. I ask why his staff agreed to this and he isn't. He said they are not qualified enough to do this, so why do you have an Assistant Manager if he doesn't know his job. Best adviser I can give any one is to keep were away from the poor service this company provides. Say one thing one day and changes it the next. Go direct to Apple and keep away from these cowboys.