All reviews of Diana Darmina
Review about: Aspinal of London
Terrible Customer Service/ Terrible Quality
I have ordered a notebook as a present for my boyfriend for Christmas and this has arrived looking completely different as the image promoted on their website.
The notebook is shown in a lovely textured leather and the product arrived in a very shinny, poor quality looking leather.
We have made several requests to Aspinal, including sending several e-mails to request a refund and assistance on how to proceed, however all of our requests have been ignored. We have contacted them by phone and was advised to e-mail, however our e-mail was not picked up again.
I would strongly recommend not buying from this company as they have terrible customer service. We have waisted ridiculous amounts of time trying to get in touch with them. They just take your money and not care at all about customer satisfaction.