Aspinal of London
Spotlight: What are our customers saying?
I came across Aspinal from a youtube video for affordable luxury brands and I am hooked! I love it so much I’ve purchased multiple items over the last few weeks for the same price as 1 LV bag I wan...Read on
I received a small Credit Card wallet as a present for Christmas (purchased in Harrods, London) There are no details printed on the box except ASPINAL of LONDON. No leaflet or information as to t...Read on
I have 2 London Tote bags which I love.the zip of one came away after I used it a few times. I emailed and posted the item back and it was replaced within a few days. I was very impressed. I also b...Read on
I wish there was an option to give 0 stars as that's what this brand deserves with their service and after sales which is beyond pathetic and appalling!! I have been purchasing their products since...Read on
Abysmal service. I recently decided to buy a micro lion hat bag after I saw it in their store in Dubai last year. When I went on the site I was delighted to find it on sale and decided to buy it an...Read on
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Flat pouch, Monaco sunglasses, Essential Tote, Duffel Bag,London Tote, Camera Bag,
I came across Aspinal from a youtube video for affordable luxury brands and I am hooked! I love it so much I’ve purchased multiple items over the last few weeks for the same price as 1 LV bag I wanted to buy that isn’t even leather!!
Dispatch is super quick, usually same day. Delivery within 3 days for all orders, customer service very polite and fast to respond Finishing with a follow up survey.
Beautiful items that are very well made.
I’m not sure how these other reviews had such a bad experience from one purchase when I’ve got nothing to fault from multiple!
The website clearly states personalised items are non refundable which is why I haven’t personalised any!
Affordable luxury products that I am in love with, this is my new favourite brand ????
I received a small Credit Card wallet as a present for Christmas (purchased in Harrods, London) There are no details printed on the box except ASPINAL of LONDON. No leaflet or information as to the type of leather/material the wallet is made of or country of origin. The quality certainly in not great as even without any cards inserted it will not close as the top ‘leaf’ stays raised. I would have appreciated it more if I had got a PLASTIC wallet worth £3.99. The price charged for ‘Aspinal of London’ goods is completely over the top. I for one would never purchase any of their products. A very disappointing CHRISTMAS PRESENT.
I have 2 London Tote bags which I love.the zip of one came away after I used it a few times. I emailed and posted the item back and it was replaced within a few days. I was very impressed. I also bought a diary in the sale last March because the one I was using fell apart. After 9 months it is as good as new. I am considering buying a diary although it is really out of my price range. I have found both the quality of the items and customer service of a high standard.
small carry case/hand bag, slim credit card case
I wish there was an option to give 0 stars as that's what this brand deserves with their service and after sales which is beyond pathetic and appalling!! I have been purchasing their products since 2013 ("loyal customer" as they like to call) and it is unbelievable how bad they have become now. Will NEVER EVER be purchasing their products anymore.......
I placed an order last month for Christmas gifts purpose and paid extra for gift wrapping each gift, however the order arrived with no gift wrapping! Also one of the items that we bought looks radically different to how they portray it on their website!! It looked like a decent size carry case for makeup, but in fact it is so small, it is ridiculous to be given as a gift. You can barely put a lip balm or lipstick in it. This is so misleading, i have no words for it and feels totally cheated as a customer!!! This is not the kind of service one expects from an expensive brand like Aspinal!
Called the customer service team the same day i received everything and explained everything to a lady. I was assured my compliant would be escalated to her manager and they will get back to me immediately. Never heard back from them, so I sent a strongly worded email 4 days after my original call. In that email i had clearly said if I didn't get a response to my email within 24 hours I will start putting reviews about them everywhere I could. Actually now it's been 48 hours since I sent that email and still no response at all from them which clearly indicates what they actually think of their customers. They have absolutely zero respect for their customers or their feelings or any interest in resolving anything. I feel you can get better service at Tesco, Argos etc. Stay away from this brand everyone. This is from a customer who has bought several of their products over the years.........
Mayfair midi snd micro hat bag
Abysmal service. I recently decided to buy a micro lion hat bag after I saw it in their store in Dubai last year. When I went on the site I was delighted to find it on sale and decided to buy it and a midi mayfair bag and a wallet and treat myself.
When the first bag arrived it was packed poorly and was not in a box, upon inspection I fond scratches and defects galore all over the bag, before I had noticed the defects I contacted them to ask for a box to keep my precious new bag in and the lady on the phone said boxes were standard but they had run out and that's why my bag arrived in a gift bag, she then told me she would try and get a box for me. I only received an email not long after asking me to pay 5 pounds for the box and 5 pounds P&P, I didn't dignify that email with an answer I tell you. Are you crazy? You didn't pack my bag properly and expect me to pay fir that?
After all that, I realised the bag was full of defects so contacted them yet again and sent photos as proof. I was dealing with someone called Grace at this point, she apologised and went on to say that all bags are thoroughly checked before shipping ( side eye) and s I should send it back for an exchage. Ok I said ,so I will send it back but can you please hold a bag for me because there are only 2 left in stock and I am afraid it might sell out before the return is processed. No she said, we don't hold stock. Ok so let me get this straight, you send me a jacked up bag and won't even ensure I get another one even though it's clearly your fault? Absolute madness! This company doesn't know how to treat their customers. Disgusted at how I've been treated. Will not be purchasing from them again.
men`s manicure set
I have purchased a leather case of men`s manicure for my partner in Cognac brown colour.
However I have received completely different colour than advertised on the website - bordo red, rather feminin like.
After my email with added photoes (which clearly shows it`s nothing like advertised!) to the customer service I got a short answear that there is nothing they can do and the colour is ,,identical`` on their computer screen to advertised photoes! Pathetic lies.
Since I have personalized my item with inicials I was told it`s unable to be returned - but again- it isn`t my fault in the first place that I received completely different colour of the item and their advertisement is wrong and missleading!
The item has been discontinued now on their website....
I didn`t get any answer back after my second email.
The lack of support is very dissapointing from a known company like this.
I am never going to order anything there again.
Stitching unravelled and frayed on all 4 corners after 1 hand wash..
Customer care dreadful waste of time
for such an expensive 'luxury' item.
I will never buy from Aspinal ofLondon again!
Top handle Lottie bag
The bag arrived in very poor
Of the leather in the chain strap has come loose. I have only
Received the item today. very disappointed and shocked by this
Customer service is closed therefore awaiting a response
Leather refillable journal
Brown leather refillable journal ordered on Saturday 23rd November. A5 size ordered in error, personalised with initials. I immediately realised my error and sent email, I was unable to phone until Monday 25th. No one there. Email indicated someone would get back to be within a day or so. On phoning, the person I spoke to said he would try and change my order and phone me back, no phone call however later that day received email to say item had been processed so unable to change. As personalised I am unable to return so I have effectively lost £73.00 By the way as a “special Ofer” personalisation is free. My message is be warned. I would not order from them again.
If I could, I would give no stars! I ordered a product on the 10th September. The order stated the product would be delivered within 3-5 days. On the 20th September I phoned and was told there was no reason for the product not to have been dispatched, there was plenty in stock and as such it would be with me on the 23rd September. On the 24th September I called again to be told there had in fact been an issue with stock, but this was resolved and now it would be delivered on the 25th September. I just called (on the 25th) to be told there had been stock issues, but it was in the warehouse ready to go, and it would be dispatched for delivery tomorrow! The problem is, they insist on the package being signed for on delivery, so we keep waiting in only for nothing to arrive. Although all the individuals appeared helpful, they confirmed clearly there is a problem with their systems as they can only tell me what the computer says!
Large cosmetic bag
I’m still in shock at how terrible the customer service has been from Aspinal of London. I placed an order and spent £120 on a personalised cosmetic bag for my best friend’s 30th birthday as she loves the Aspinal products. I placed the order at 7pm on Sunday evening and when I got the confirmation email straight after, it said the initials to be personalised would be ‘FE’ when I’d typed ‘FH’ which are the correct initials. I couldn’t contact them at 7pm on Sunday when I saw their error as they were closed and so I contacted them at 9am on Monday morning as soon as they reopened and they informed me they’d look into it and get back to confirm if it could be amended or cancelled and I was then advised at 11am on Monday that it was already processed and they couldn’t change it. I refuse to believe they’d already processed and personalised the cosmetic case in that timeframe as it says on their website “ Personalised orders can take an additional 3-5 working days to process prior to despatch”, it hadn’t even been 14 hours when I notified them of the error and they said it was unfortunate for me and said I’d made a typo by providing me with some sort of text script which meant nothing and advised I’d receive my incorrect order and that they’d no longer respond to me after they responded with that one email. This is the first complaint or bad review I’ve ever left but I’m just absolutely appalled at their refusal to work to resolve this.
It’s a shame that a company as big as this treat their customers so poorly and I’ll never order anything again and neither will the number of people I’ve now told about this awful experience.
Aspinal Mount Street briefcase
I need to share my experience to warn others that it isn’t always a pleasure to deal with Aspinal. I bought a Mount Street small blue briefcase in December 2017 as a gift to myself and I started using it in January 2018. I was so pleased with my elegant and smart case that cost around £600. I’ve been buying handbags from Aspinal for many years and I trusted that the quality and the style made it worth the relatively high price. A few weeks ago, in June 2019, I noticed that three of the four bottom corner seams were broken, completely torn so that items fell out. This case has held my laptop, a note book and at most a couple of thin plastic sleeves with a couple of sheets of paper. I carry it to and from my car and office, so no rough commute. It really should not have broken after 15 months of light usage. Aspinal have advised that there was a one year warranty that has expired and that I can get it repaired for £100. So now, my one and a half year old broken briefcase will have cost me £700... I appealed to them to honour an extended warranty and repair it for free, because their luxury product shouldn’t fall apart like this, but they’re not interested. I’m considering telling them to throw it away, as I have no faith that their repair will hold. I don’t think this product was worth what I paid and i’m disappointed in the refusal of the customer services team to understand and value the customer’s perspective.
Bought a bag in the London outlet.
Less than 2 weeks, the strap came loose.
Requested for a change, the total process took more than 5 months. In addition, I had to liaise with DHL on the delivery. Both the time, location and buying of a parcel to carry my bag. DHL said they would not accept any thing that is not in their parcel.
When I received the replacement, I thought my nightmare was over.
Guess what. Those people gave me a small bag pack than the one I bought in London.
Absolutely dishonest. The service is so poor. I beg of you to review your entire process.
Terrible Customer Service/ Terrible Quality
I have ordered a notebook as a present for my boyfriend for Christmas and this has arrived looking completely different as the image promoted on their website.
The notebook is shown in a lovely textured leather and the product arrived in a very shinny, poor quality looking leather.
We have made several requests to Aspinal, including sending several e-mails to request a refund and assistance on how to proceed, however all of our requests have been ignored. We have contacted them by phone and was advised to e-mail, however our e-mail was not picked up again.
I would strongly recommend not buying from this company as they have terrible customer service. We have waisted ridiculous amounts of time trying to get in touch with them. They just take your money and not care at all about customer satisfaction.