All reviews of dianne brabham
Review about: Toad Hall Cottages
The Anchorage Beesands
We had a week at this house in July. The communications prior to arriving even in view of Covid were poor. Trying to ring is impossible. But we got there!
The house is in a lovely spot and the two nearby restaurants are both amazing - Britannia and The Cricket.
We were advised that we couldn't check in until 5 because of the Covid Deep Clean. We had previously been advised that we couldn't have cleaners in during the week because of covid so we were obviously expecting a high level of cleanliness! What a hope!!
I won't go into ALL the issues BUT the smell in the downstairs bathroom was awful and on looking at the toilet it was filthy and the cloth around it when we wiped it was YELLOW! Yukkkk! The water dispenser in the fridge was covered in mould! The glasses and crockery in the cupboards other than the front row were very dusty. Every lamp, bed surround and other surface was very dusty and even grimy. All the corners in every room were dusty. The vacuum cleaner was soooo dirty it was churning out dust when we used it and we actually emptied it somewhat so we could use it. DOUBLE YUKKKK!!
I expected some sort of redress or acceptance of responsibility from THC. However virtually all I got was an email blaming the cleaning company - unaptly named Superior Cleaning!! They offered a re clean of the house but as I had an elderly immobile lady and a disabled person with us it was a bit impossible as we would have had to go out for the day while this happened. Fortunately I took cleaning products and when we left the house was considerably cleaner than when we arrived! However I wasn't expecting dirt, dust and grime after supposedly a house had been deep cleaned and particularly bearing in mind the cost.
Had we been offered a sincere apology I might have accepted it but the brush off style emails were really unacceptable. Had I been the property manager I would have gone to the property in person. I have been offered a discount off booking for next year. No figures in mind but having paid nearly £3500 for this year I'm not overly tempted as their standards don't seem to match any of mine. We have previously used two other companies and both have offered a far superior service in every way. I cant see us booking with THC again which is a shame as they seem to have the market cornered in that area.
I have seen that from the star review it has determined that I would buy here again. I prob wouldn't!!