All reviews of Duncan Edwards
Review about: Travelpack
Flight booking to India
I've recently booked a flight to India through this agency, and I have to say, the experience has been absolutely awful. The flight got cancelled back in August 2020 because of the pandemic, and since then, I've been trying to get my money back. Every time I give them a ring, they tell me the same old story - that the airline still hasn't refunded for the cancelled flight. So, I took matters into my own hands and got in touch with the airline directly, only to find out that the refund was actually processed back in December 2020! That level of dishonesty is really shocking and just not on. And to top it off, they even charge us customers an admin fee for a flight that was cancelled by the airlines - it's like rubbing salt in the wound. I've been a loyal customer for over ten years, but after this disaster, I'll never be using their services again.