All reviews of Elena Dunn
Review about: VidaXL
Resolvedsun lounger
Only part of my order arrived after two weeks of wait. There were no screws, no bolts, no washers, no instruction for self-assembly! Customer service was very unhelpful and unfriendly. The refund was refused. I was told to wait for their email reply as to whether they will send me the missing items and if yes, how long that will take! Avoid this company!
Review about: VidaXL
Resolved4410373761
I have ordered a bed on the 17-th of December. The following day I received an invoice with Track and Trace link that stated that my order has been processed and is ready for shipment. Since then the status of my order has not changed. Customer Service was very unhelpful in tracking my order; and now that I am asking for my money back, VidaXL is REFUSING to give me a refund, saying that I should wait for the delivery, refuse it and then they will refund my payment! The point is, the delivery is NOT COMING!!!
They told me the same thing when I tried to cancel my order because it was getting sent to the wrong address. How can I refuse delivery when it's going to an address I'm no longer at.
My son is having the same issue. Order placed, money taken, tracking number received but nothing. Have tried Customer Service and got absolutely no where. Now it looks like theres no way for him to get his money back.