All reviews of Ellie Turner
Review about: Homebase
Outdoor furniture set
I was really looking forward to receiving my outdoor furniture set, but it never showed up despite being told it was on its way. When I got in touch with customer service to sort things out, they offered me a gift card as a gesture of goodwill. However, I later discovered that the amount on the gift card had been reduced without me being told. When I brought this up with the person who emailed me, they withdrew the offer completely.
On top of that, the courier handling the delivery was dishonest about the shipment's status and kept contacting me even after it had been cancelled. Feeling frustrated with the lack of transparency and poor communication, I decided to shop somewhere else. I found a better and more affordable outdoor furniture set at a different store.
All in all, my experience with this company was really disappointing, and I wouldn't recommend them to anyone.