All reviews of Emma Harrison
Review about: Klarstein
Skal Beer Tap Dispenser
Shockingly bad company. I can see that for the past two/three months their reviews have generally been bad - maybe something has changed.
I ordered a beer machine for at home. That was November 2020.
The product arrived and was faulty (not ideal as it was an Xmas gift) plus the instructions are very poorly translated from German to English - nearly impossible to follow.
So I have a faulty product (CO2 not running and screws/pipes loose) - I contacted the customer service team early January.
Over the past 2 months I have been ignored, lied to, patronised, fobbed off consistently.
Only today have I received my refund (over 60 days later) and that is purely because I rang yesterday and refused to get off the phone.
Funny how that, when I refused to leave them alone, they could miraculously manually process the refund. Prior to that they 'couldn't contact their accounts team and had to put in a request'
I worry how many people are currently unable to get a refund - many people don't like to call and complain etc. so I guarantee their emails are simply being ignored as mine were.
Absolute joke to be completely honest from start to finish - obviously something not quite right over there, would avoid at all costs!