All reviews of EmmaL
Review about: Serenata Flowers
Mothers day bouquet
Even after I booked and paid for flowers 3 weeks in advance…..
Even after I chose this company because they say they deliver 7 days a week……
Even after during the order I specifically selected 10th May (a Sunday)…..
And even after their reassuring commitment on the confirmation email that “… our gift guru is excited to roll up his sleeves and warm up his paws to ensure the present you picked arrives perfectly packaged and right on time.”
I then got an email at 9am on the day they were due advising they were unable to deliver on the day required.....(from the reviews seems I am not the only one).
They say they hope it did not detract from the sentiment and the intent - well of course it did! They were arranged for a date specifically because it was a significant date. The day after this had passed and gone and left the recipient feeling dejected because they thought we had forgotten! No offer of refund / cancellation just “sorry if you’re disappointed”. They did not deliver what I paid for – plain and simple.
Also….I know that they say in the small print (part of the confirmation FAQs after ordering) that unless you buy an additional card the recipient will not know who sent them. Never come across this before - ridiculous. Even more so given that when they opened the box there was a blank card.
Will not put my next important flower delivery in the hands of this company - or ever again.