All reviews of EVELYN PRICE
Review about: Opodo
PACKAGE HOLIDAY
Booked package through Opodo, but when airline cancelled our outbound flight Opodo continually gave us the wrong information telling us to continue with our trip. On the day we were due to travel, they conceded our trip was ruined and claimed the airline had offered us £400 refund but our hotel payment was non-refundable which it wasn't. Then they offered us £200 which we declined. Nearly five months later no refund or contact of any description. Tried chargeback through Lloyds, but Opodo told them we had accepted the offer of £200 so Lloyds sided with Opodo for some reason. We have now lost our £1000+ payment thanks to Opodo's incompetence and Lloyds have let us down too. Avoid this company who are based in Spain and have an Indian call centre who will tell you anything to get you off the phone.