All reviews of Fareeda carroll
Review about: The Jewellery Channel | TJC
This product is very easy to use
Negative. Tried to order an item of a combination of gem bracelets today. Spoke to a ordering attendant who told me she couldn't see the dropped price then had to check with her manager. She came back to say that the price does not look reduced on her computer. She was trying to sort details when she lost the item on her computer then I got cut off. I recalled to missed items dept who said they couldn't help me and said customer services will be able to sort it out. She transferred me to customer service, at this point I was flustered. I tried my best to explain to the customer service who seemed to be very uninterested and rather short in her manner. She informed me that this should be dealt with the ordering department not her. I carried on to explain that her colleague in the ordering department said otherwise that customer service department should sort it. She did not agree. In the end I just gave up with the poor service.
1.I called adequate time to get offer.
2.got cut off by ordering attendant
3called back to order missed item dept.
4.transferred to customer
services
5Customer services couldn't help. Attendant attitude poor.
Will I be buying my Christmas presents from Tjc the answer is no.
This is simple because of inefficiency and poor customer service. If you ring qvc you never experience any of this. 100% customer satisfaction.