The Jewellery Channel | TJC - Overall Rating based on 62 reviews
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Christmas gifts and personal purchase
I ordered some Christmas presents and a treat for myself. Unfortunately, one of the items leaked and ruined my Christmas table runners, which was really disappointing. When I contacted customer service, I was met with unhelpful replies, which made me even more frustrated. As someone with partial sight and past issues with orders, I hoped for better service and support from the company. Despite spending a lot of money on orders, I felt disappointed and ignored due to the lack of action to fix the problem.
Blue moissanite ring purchase
I bought a lovely blue moissanite ring recently and I have to say, I had a really fantastic shopping experience with this company. The process of checking out was so simple and easy to follow. As my items were sent out, I got emails from the company just to keep me informed on how my order was going. When my package arrived, I was really pleased with how nicely it was wrapped up and how well my ring was protected. And when I saw the ring itself, it was even better than I had imagined. The blue moissanite stones were just stunning and the way it was set was perfect. I'm absolutely delighted with my purchase.
Necklace purchase
I missed the delivery of my necklace, but they tried to deliver it quickly. I went to pick it up from the WHSmith post office, but it was closed on Saturday and yesterday due to not having enough staff. I don't know when I'll be able to get my hands on my purchase now. Dealing with these delays is annoying, and I reckon the postal provider should upgrade their services to avoid inconveniencing customers. I just hope that my necklace arrives in perfect condition when I eventually get it.
Jewellery purchase
I bought some jewellery items not too long ago and I have to say I was really impressed with how good quality and well-designed they were. The prices were fair and the delivery was quick too. I'll definitely be coming back to shop here again - they've gained a loyal customer in me!
Tanzanite earrings
The earrings came in great condition, each one nicely wrapped and in a lovely box. However, one of the butterfly backs was quite tricky to take off and it actually damaged the post of the earring. I sent them back and asked for a replacement because I really like the earrings. I have got emails to confirm the replacement and am looking forward to having a better experience with the new pair.
Moissanite cluster ring
I just ordered from this company for the first time and I was really impressed with the product. The first ring I got was amazing, but it was a bit too big for me. I sent it back and got a smaller carat cluster ring, which is also beautiful. I wear real diamonds and I must say, the moissanite stone looks just as stunning and even better than some other options. The clarity and colour are spot on, and you can't beat the price. I'm really impressed with the quality and beauty of the ring, and I'm so thankful to have found such a great company like this one.
Various jewellery items
As someone who shops on the channel, I have to say I'm really impressed with all the different products they have. They've got everything from jewellery to shoes, handbags, clothes, and things for your home - there's something for everyone! The prices are great too, really good value for money. I love the £1 Auction site, it's such a fun idea and adds some excitement to the whole shopping thing. Honestly, I think this is the best shopping channel around, in terms of choice, quality, and price.
Customer service excellence
I recently dealt with DS at this company about a complaint I had. The customer service I got was excellent. DS was really attentive, understood my issue, and sorted it out promptly. Now I feel happy and relaxed as a customer. The way DS handled everything was so impressive and professional. I wouldn't think twice about recommending this company to others after such a positive experience.
Jewellery items
I've had a bit of a mixed bag with the customer service at your company. The customer care team has been really helpful and provided great service whenever I've had any questions or problems, which I appreciated. However, I've had a problem with parcels being left at my front door, which has made them easy targets for thieves. Sadly, one of my parcels was actually taken because of this issue with the delivery process. Despite this hiccup, I've had a great experience overall with your company, mainly because of the high quality of the jewellery items I've bought.
jewellery
I absolutely love getting jewellery from this channel because it's all so sparkly and shiny! The pieces are incredibly beautiful and they just make me feel like a princess every time I wear them. The only thing I wish is that they could give me more details about the warranty and terms and conditions before I make a purchase. However, overall I'm really pleased with everything I've purchased. Thank you so much!
Jewelry from £1 bid auction
I recently purchased a bunch of beautiful jewellery for just £1 each, and it looks stunning! The sparkles really make me happy. They arrived in the post super quickly and were packaged in adorable little gift boxes. I feel like royalty whenever I wear them. I'm already looking forward to buying more glamorous accessories!
Earrings purchase
The company's service was really good - they delivered quickly and kept me updated throughout the whole process. But I was a bit disappointed with the earrings I bought because they were way too heavy for me. Even though the earrings weren't right for me, I'm still happy with the service and my overall experience with the company.
Faulty Italian gold bracelet
I was really let down by the Italian gold bracelet I got for my wife's birthday. When I excitedly opened the box, I was surprised to see that the clasp was faulty and came away from the bracelet before she could even put it on. It's not the first time I've had problems with bracelets from this shop, and it looks like they really need to up their quality control game.
Account issue resolved
So, I had this little issue with my account, you know? But the customer service team were really nice and they actually kept their promise and sorted everything out. Every company has its problems, but it's all about how they deal with it. And this team handled it amazingly. So, big thanks to them!
Summer wardrobe updates
I've just treated myself to some new dresses and tops for summer, got them for a real bargain from this retailer. The quality is top-notch and they're so versatile, perfect for any event. Thanks to this retailer, I can easily update my wardrobe without breaking the bank. The delivery service is amazing, some of my items arrived the very next day. Honestly, I can't recommend shopping here enough - once you do, you won't want to go anywhere else.
Moissanite earrings
I recently bought some moissanite earrings from The Jewellery Channel and to be honest, I was a bit let down. I had bought a moissanite ring from them before and it was amazing, so I was expecting the same from the earrings. But when they arrived, I was a bit surprised to see that they were smaller than I thought they would be. Also, they were in a bag with a tag that said not to remove it, so I could only get a quick look at them. It would have been better if TJC had put a tag on each earring so I could check them out properly before deciding. Despite this disappointment, I have to say that overall, TJC’s product range and service are great.
Men's watches
I recently bought three men's watches from The Jewellery Channel and I have to say, I am really happy with them. Not only are they lovely, but they're also excellent value for money. The quality of the watches exceeded what I was expecting, and the price was fantastic. I've always been happy with my purchases from TJC, and this time was no different. Keep up the good work, TJC, for offering such fantastic products!
Fancy earrings
I recently bought these really fancy earrings that sparkle loads and make me feel like a princess. The website had loads of options to choose from, including items for small gifts or big bling. Plus, they donate a meal to kids in need with every purchase, which is just absolutely awesome.
Small items, quick delivery, refund
I found ordering stuff super easy, like seriously, just a couple of clicks and boom, it's on its way to me! The delivery was crazy fast, didn't even have time for a snack before it showed up at my door! But oh dear, the items were way too small, like seriously they must have shrunk in the mail or something. But hey, at least the design was super cute! I had to return them, but got a message saying they've received my stuff back and are processing my refund. Fingers crossed I find something I actually like next time. Thanks a lot, guys!
Dresses in navy, brick, and light blue
I recently bought three dresses from your website in navy, brick, and light blue. When the package turned up, though, I got dresses in navy, green, and brick. I got in touch with customer service and they sent me a replacement, but it wasn't the light blue dress I wanted. It was nice of them to try and fix it, but the mix-up was a bit disappointing.
Review with most votes
Dreadful customer service!
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