All reviews of Faulds
Review about: British Gas
Homecare Service
Very negative. The engineer didn’t turn up to fix my washing machine, so after waiting in a whole day for nothing, they bumped my job 7 days ahead. When I complained, their best suggestion was for me to waste even more time phoning round to find my own engineer, pay for it, and they would refund me. I was also offered a paltry £20 compensation. The next day another manager rang and was insistent that I close my complaint. Because I wouldn’t(the problem still isn’t fixed - the engineer this person recommended today doesn’t cover my area) he removed the £20 compensation. You couldn’t make it up.