All reviews of Felicity Skilton
Review about: Shaw Academy
Do not use
My 7 year old daughter signed up for a free trial with Shaw. When signing up, she selected the box which said (I believe) she was under 13 years old. I had to enter my Paypal email so that if we went past the trial, I would be charged. When she had signed up, I left her to it clicking about the website having a look at the courses etc.
About 20 minutes later I get a notification on my phone saying some money has been debited by Shaw from my Paypal. I asked my daughter what happened and she showed me what she had clicked; it was a single click purchase link. Pretty shocking for a child's account.
I wrote to Shaw explaining what had happened and asking for a refund, this was about 8 - 10 weeks ago now, and have not heard from them.
Four weeks later I receive a notification from Paypal saying £50 (ish) had been debitted from my account. I log onto Shaw, cancel the subscription (after about a dozen pages asking if I really wanted to cancel or just take a break) and I emailed Shaw explaining what had happened and that I was still waiting for contact frorm my previous message.
Another four weeks pass, I pressumed they are taking longer because of Covid and I receive ANOTHER notification from Paypal saying another £50 has been debitted from my account. This is still ongoing and I have now contacted Paypal and asked if they can help stop the payments leaving my account.
I would never have signed up for this account if I had realised what a shody company this is. There are a couple of news articles online explaining that Shaw are under investigation for misleeding people.
Steer clear