All reviews of Frank Roberts
Review about: Zaful
Unsuccessful return request
I recently bought two things from an online store, but unfortunately, they didn't fit me well. When I realised this, I thought I'd ask for a refund. It was a bit disappointing to learn that the return had to be sent back to the US, meaning pricey postage costs from the UK. Something worth noting for future customers. On the bright side, the customer service team at the online store were really understanding and helpful. They agreed to refund most of the money and even let me keep the items. I appreciate their kindness as now I can either give the items to a friend or donate them to charity. I have to say, the customer service team dealt with my issue professionally and kept me updated during the refund process. Now, I'm just looking forward to getting my refund, which should be sorted out in the next week or two.