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Review about: McQueens Dairies
Milk
The subscription system doesn't work, you cancel it or pause it, they will still send you milk and charge you. The deliveries arrive probably 80% of the time, and they are terrible at taking responsibility for the 20%. They don't have a straightforward complaints procedure.
If you challenge them on this or try to leave completely, they will harass you on the few quid they think are outstanding. The milk is somewhat ok, nothing spectacular, good enough for my cappuccinos, and you will be paying a lot for it... just support the local store. A subscription for milk isn't something that makes a whole lot of sense.
I have been using them for over a year, and I only had the issue when I paused the order before going on holiday... they still sent the milk out and charged me for it. I never turned the subscription back on due to these missing deliveries, and I've been harassed by them ever since. I'd steer clear.
What others say about them going door-to-door is also valid... they lie to you.
Hi there Frazer,
Thank you for your honest and detailed feedback - and sincere apologies for the delayed response. We’ve only recently discovered this review platform, and while this review is from two years ago, we still want to acknowledge your experience properly.
We’re genuinely sorry to hear that your time with us was marked by these frustrations. Our goal is to offer a convenient, reliable service, and it’s clear that in your case, we fell short.
Issues around paused or cancelled orders should never have resulted in unwanted deliveries or charges, and we understand how that would feel both inconvenient and unfair - especially when you were preparing for a holiday.
Our representatives are expected to be professional, transparent, and respectful at all times, so we regret if your experience did not reflect that standard.
Although some time has passed, if there's anything further you'd like to share, please feel free to reach out directly at your convenience.