All reviews of Gaf Ahmed
Review about: Flooring Superstore
LVT flooring
COVID INFECTED DRIVER
I had purchased a large amount of LVT flooring approx 52 packs from this firm. The sales staff were absolutely brilliant . I was informed by the firm that my order was to be delivered on Tuesday 12th September 2023. Prior to the delivery my colleague from work received a call from the driver known to be "Anthony". My colleague asked if he would be taking the packs inside , he replied no due to company policy ,he said the pallet will be dropped at kerbside ,but in any case i am infected with COVID! my colleague thought he was hearing things, he questioned him again , the drivers response was the same, my colleague asked him why was he working whilst infected with COVID , he replied"what's stopping me from working" . Upon receiving this information i was immediately terrified and reluctant to meet him at the delivery site.
I panicked and called the branch at Keighley . I got through to “Hassan” , told him everything about the situation , he sympathised and said he will call transport and report the matter to them.
Nevertheless i reluctantly made my way to the delivery site. I seen the driver in the back of the lorry hoisting the pallet,I kept my distant before questioning him further in regards to the virus , he confidently replied by saying “ yes i have COVID,what is stopping me from working “ I said do you realise you are posing a threat to me and all the people associated around me and especially this 1 ton pallet full containing 52 boxes which potentially will contaminate people. He shrugged his shoulders and said he was protected. However this made me feel apprehensive and anxious of what might happen to me or my joiners if we came close to the delivered pallet.
I couldn’t bear the guilt of not telling them which they immediately left the site whom I was paying £200 each x 2 per day. Furthermore I became worried for myself and my family and all the rest of the other customers who had deliveries before me and after.
I couldn't understand why the management allowed him to work despite the fact knowing he had Covid which potentially had jeopardised people’s lives at risk.
I called customer service manager "Cerys"told her that this matter is serious and I wanted information to the companies complaints procedure, she kept offering a £75 goodwill for the trouble i went through, i told her that this was a slap in the face and her professionalism was very poor and inadequate due to not showing any sympathy and compassion towards me or the customers who had deliveries on the same day.
I told her that my contractors had fled the scene and i wasn't going to touch any of the boxes due to them been handled by a Covid infected driver.
She made me feel responsible if any of the boxes went missing . I then covered myself with top to bottom with mask gloves and sprayed all the boxes one by one and apprehensively took them inside
I told her that the firm should take responsibility and shouldn't of let the Covid infected driver come to work to put peoples lives at risk.
She just kept offering me the £75 goodwill.
To all future customers check on the driver prior to the drop off in case he has COVID.
Date of experience: 12 September 2023