All reviews of Gavin Jones
Review about: Boggi Milano
Poor quality rucksack
I'm a long-time customer and I was really disappointed with the quality of the rucksack I got from this store. I've spent so much money on their stuff over the years, but the zip on the rucksack broke after only a few months of use. When I got in touch with customer support, they were unresponsive at first and then had the nerve to say it was my fault for how I used it, instead of admitting it was a problem with the product. It's ridiculous to suggest I shouldn't have used it - what's the point of buying something if you can't use it? The lack of responsibility for their bad design and the dismissive response from their customer service team really left me feeling frustrated and disappointed.