All reviews of Gentil Costa
Review about: Autodoc
car parts
I had 2 years of good service with most items being delivered by DHL, as advertised on their website... until this month when they decided to use Evri and everything went sour.
Autodoc split the order in two packages sent at the same time with different tracking numbers. The delivery address is a hotel that is open 24/7.
The first package was received on saturday with no issues, but with the second (and much heavier) one Evri failed to deliver 3 times in a row claiming that either i wasn't in, no safe place to leave the pack and that the business was closed. All lies. Evri has an awful support service and you cant speak to a person, just a chatbot.
I asked Autodoc to step in for support but they have been very unhelpful and simply repeat the information given by the Evri tracking info. They won't allow me to cancel the order at this stage, but they want me to reject the package... but it never gets delivered in first place!
These are urgent parts that I need and now I have to scramble to find replacements at last minute and at a much higher cost.
I have started a dispute on paypal to stop further payments and will never use autodoc ever again.