All reviews of George Gilmore
Review about: Fantastic Services
Movers
Beyond a bad experience!
We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans.
They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway).
Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft.
Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing.
Untrustworthy company that does not deserve your custom!
Dear George,
Thank you for sharing your impressions.
As part of our removals service, our goal has always been to ensure a seamless experience for our clients, and knowing that we have let you down on this promise is disheartening. We are concerned to know that you have faced difficulties addressing your concerns, and we are determined to assist.
We are devastated to hear that there is something missing from your property and that your suspicion falls upon the service provider's team.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are.
Would you please share your reference number, in order for us to locate your file and help?
Kind Regards,
Fantastic Services