All reviews of gianpaolo
Review about: Parcel2Go
P2G83316057
Think about very well before saving few pounds... does it worth it?
Yes, I am here again!
Update from the 23rd of DECEMBER 2020
It is time for me to contact my lawyer as the value of the merchandise is very high and it worth for me to go in a court , #watchdog and #TradeStandards and I will,no questions about that.
Spent now around 25 hours, from the 21st, in chat and no one can tell me where my parcels are!
Due to the Dover mess my 4 boxes ( 120 kgs of merchandise ) were sent back to parcel2go ( yes they do not send them to you as the sender is NOT you but parce2go !) and they SHOULD return them to you.
I have got a tracking number provided from DPD as a pure act of courtesy because they understood that my business is critical without these 4 boxes and I know that they ware received the 23rd at 10.38 from parcel2go ( and the name who signed, I do not put for privacy).
Customer service said it was going to be returned to me, after it was delivered to them.
I am asking since then where my boxes are, why haven't been returned back as they are in a DEPOT, in Bristol.
I have left a negative review here and you get a nice reply that they were going to contact you .... yes , they do.
Just to send you a copy and paste email with apologise.
I do not want apologies, I want my boxes!
They said they were starting an investigation nearly 2 weeks ago, I wrote twice , nothing back.
I did chat again, 1 hour and 1/2 while the lady was chatting with other 3 people.
She asked me how I sent my items, if in boxes.
How should I send my items if not in boxes?
Maybe in bottle??? Stop insulting people intelligence
It is like talking with a rubber wall, no one is interest in what you ask, say or in your problem.
I am happy Parcel2go is publishing around about they £100 millions, I wish they spent some in the customer service and improving what they offer.
Waiting a refund for another payment from the 21st of December, I will open a case with paypal now.
I work with many couriers and brokers , I sent 10.000 parcel a year but never happened anything like this before.
Disgusted, as I want to stay polite
PS: there a petition against P2G on change.org that we all should signReview about: Parcel2Go
Delivery
BEWARE OF TRUSTING PARCELS2GO
BEWARE OF TRUSTING PARCELS2GO !!!
THEY WILL LOSE YOUR PARCEL AND NOT COMPENSATE YOU
FINANCIALLY
THEY CANNOT BE TRUSTED TO HELP YOU PROFESSIONALLY
IF LOOK ONLINE YOU WILL SEE THAT I AM JUST ONE OF THOUSANDS AND THOUSANDS OF PEOPLE WHO HAS BEEN RIPPED OFF BY THIS DISHONEST COMPANY.
I PAID PARCELS2GO TO PICK UP A PARCEL FROM A CENTRAL PARIS FRANCE OFFICE AND TO DELIVER IT TO ME IN LONDON
IT WAS PICKED UP ON 02 02 02021
I HAVE A COPY OF THE SECURITY VIDEO PROVING THE PARCEL2GO REPRESENTATIVE AGENT TNT AGENT PICKED UP THE PARCEL ON 02 02 2021 AND ALSO TNT UK CONFIRMED IN WRITING TO ME THE PARCEL IS CURRENTLY IN CRETEIL AT TNT IN FRANCE
THE PARCEL WAS SUPPOSED TO BE DELIVERED TO ME IN LONDON ON 04 02 2021
I AM STILL WAITING FOR IT !!!
DESPITE PAYING EXTRA TO GET IT FASTER AND SAFER !!!
TNT UK REFUSE TO HELP ANYMORE
( a women AT TNT UK called SAMANTHA COOPER REF 46370053 ) THEN INSTRUCTED ME TO CONTACT PARCELS2GO
IT IS IMPOSSIBLE TO CONTACT PARCELS2GO ANYWHERE ON THEIR WEBSITE TO MAKE A CLAIM !!!
THERE IS NO TELEPHONE NUMBER !!!
THERE IS NO EMAI ADDRESS !!!
THERE IS NO PHYSICAL ADDRESS !!!
THERE IS NO FORM TO FILL IN TO MAKE A CLAIM !!!
THERE IS NO LIVE CHAT !!!
THERE IS A ROBOT CHAT THAT ONLY TURNS YOU AROUND IN CIRCLES ASKING YOU QUESTIONS THAT HAVE ABSOLUTELY NOTHING TO DO WITH YOUR PROBLEM !!!
I WANT MY PARCEL DELIVERED TO ME
IMMEDIATELY
On the parcels2go and tnt websites it states the parcel was not collected but TNT told me it was and i have a video proving it was picked up BY THE UNIFORMED TNT AGENT and a letter from the office it was picked up from CONFIRMING THAT IT WAS
I LOST A LOT OF MONEY DUE TO PARCEL2GO BEING TOTALLY UNPROFESSIONAL
AS I NEEDED THE PARCEL TO SHOW A POTENTIAL CLIENT THE SAMPLE IN THE PARCEL BUT THE THE PARCEL DID NOT ARRIVE AND THE POTENTIAL CLIENT DID NOT PLACE THE ORDER WITH ME AND I LOST A LOT OF MONEY DUE TO THIS
As recommended by Trading Standards, I am keeping a complete record of my case,
BEWARE TRUSTING PARCELS2GO
THEY CANNOT BE TRUSTED TO HELP YOU PROFESSIONALLY
THEY OPERATE LIKE A SCAM MAFIA COMPANYAll absolutely true. If I had time to describe more in detail, I would have added all the same details that you added.... had I read your comment before, I may have saved my shipment...
Review about: Parcel2Go
international shipping
If you want the cheapest price at any cost and risk, buy here. If not, avoid. I am still on a neverending process to be refunded a parcel that got lost by their courier partner... and still not seeing the light. Here is some of plates in their menu: 1. Keep you 3x more time than their commitment, waiting for an investigation for loss to be completed (3 weeks after the committed resolution date); 2. Keep you banging your head against the wall for getting the refund they are to provide per their insurance policy (you paid for it!) approved: they rejected my claim 3 times asking for me to send an email by myself to myself (!) stating that the goods were lost... They approved when I anticipated suing them; 3. (Current) They pretend they can give you money back just like they took it from your credit card, but guess what? They refund to the card only the shipment price, while the loss LD's can only go to a bank account OR to their pre-paid account. Meaning: you don't want to have a credit with them only want your money back, so you tell them: you need to refund to my non-uk bank account if you can't refund to my card. They just ignore your comment, again and again, and repropose the same standard refund scroll down choices, again and again. This is so close to fraud that only if I were a total idiot I would use their service again in the future. Keep off!
Please can you suggest a local lawyer in UK, for small items court appeal against P2G (in case you already engaged one)? It would ease my next steps... thanks!