All reviews of Greg Thomas
Review about: British Gas
Boiler Cover
I am a landlord living out the country. Our boiler has broken and the tenants arranged a apt with British Gas but it is on hold as I need to approve of it first for the excess. The letting agent tells me of this and that I need to contact British Gas.
I go to the British Gas website and after 15 minutes of trying cannot find a single phone number anywhere. I eventually google them and find a number on wikipedia which I phone. Another 5-10 mins of going through automatic speak to a computer stuff to connect you, then I finally get through to a actual person. Apparently this is standard and I will have to phone to pay a bill everytime this happens. I wonder, if this is standard why is it so impossible to do? The man asks for a payment over the phone, which I suggest is there another way to do this such as on the website? I told him I had found it really difficult to find a number on their website and I am reluctant to give my card details to a person I called on a number from wikipedia/google. Then the line cuts out and that was a hour of my life I wont get back. It is now passed their opening times for their call centres and I have tenants with no heating.
Its just really bad service from British Gas. They are so impossible to work around and I think they just do not care. I will be looking at changing to another company.