All reviews of Greg White
Review about: Autodoc
Order 43978108
I bought 400 Uk Pounds worth parts from Autodoc , through the Topautoosat.fi website.
I had intended to buy another 1000 to 2000 euros worth of parts over the next 6 months from them , as the Fiat Ducato van I must repair has many issues.
The delivery was slow , they lost one box , when that was found they gave it to my next door neighbors child.
Wheel hubs , bearings and hubs were assembled and the Ducato was taken to the workshop to have all these parts fitted.
After a days worth of labor it was discovered that the parts matched by Autodoc were not compatible with my vehicle.
Autodocs part listing , even though it said that the parts were suitable in 2 places , was WRONG.
I emailed Autodoc and while I waited the van was taking up a bar , unmovable at the workshop.
That cost was 70E a day.
Autodoc did not reply for 5 days ! - which is simply pathetic.
I had to get my old parts fitted , at further cost , just so I could get the van out of the workshop.
Then they started the same old Autodoc games of trying to blame me , the customer for their mistakes.
They will say that they are not responsible for the information on their site - this is NOT TRUE - they are !
They will say that I should have provided a VIN number before purchase , this is untrue , as they have the VIN details when you enter your registration number into their site.
They will say that the OEM , OEN and OE number should have been checked by a technician before hand - this is not true.
It is not a condition of purchase that these things are done before hand , , meaning Autodoc is responsible for the errors.
These excuses are to try and convince the customer that they had missed a important step and are responsible for the mistake -- this is UNTRUE.
Autodoc by law , is 100% at fault !!!
If you wish to attempt a refund , they will require that you send the parts back at your own cost ,, back to Germany.
Then when you try to get a refund they will not accept parts that have been fitted and then removed - but then they get to keep the parts.
I made a video about my experience with Autodoc and it can be found on Youtube , search for ''VanLife - Beware of Autodoc parts company !''
Autodoc tries real hard to look like a professional company , but you will discover EXACTLY how professional they are , when you have a problem with them.
It is then that you will not be able to discern the difference between Autodoc , and common thieves.
Deal with Autodoc or their MANY associated companies , and expect a wild ride !!Here we see the typical response from autodoc of blaming the customer.
There is NO requirement before purchase to check a OEN number , in fact , OEN numbers do not even exist , but in autodocs limited experience , they do not even know this.
OE and OEM numbers do exist , but are usually unavailable , so the customer must rely on autodocs part matching and application advice , a customer service which autodoc provides.
autodoc is legally obliged to give the customer redress when they are at fault - however autodoc refuses to do this.
autodoc also refuses to participate in the conflict resolution services provided at the EU state and EU level .. read the fine print on their sites and you will see this to be true.
autodoc must give redress when they make a mistake , and they are legally accountable for their factual statements made on their website.
With that being the case , parts matching errors on the autodoc website is the problem of autodoc.
Customers should keep this very firmly in their mind when autodoc tries these lies , and blame the customer.
These autodoc people will try numerous lies and deceptions in order to refuse refund and compensation.
This is a fundamentally disastrous business practice , because in time a large base of disgruntled customers will be formed and their business profits will suffer.
It seems , that autodoc is not even smart enough to understand that - it's a pretty dumb way to run a company.
In my own case , autodoc now refuses to be in contact with me ,, but I knew that this was going to be the outcome right at the start,
Dishonesty is the foundation of autodoc. , and no matter what their pleasant sounding apologies sound like , they don't mean one word of it.Review about: Autodoc
Order 43978108
I bought 400 Uk Pounds worth parts from Autodoc , through the Topautoosat.fi website.
I had intended to buy another 1000 to 2000 euros worth of parts over the next 6 months from them , as the Fiat Ducato van I must repair has many issues.
The delivery was slow , they lost one box , when that was found they gave it to my next door neighbors child.
Wheel hubs , bearings and hubs were assembled and the Ducato was taken to the workshop to have all these parts fitted.
After a days worth of labor it was discovered that the parts matched by Autodoc were not compatible with my vehicle.
Autodocs part listing , even though it said that the parts were suitable in 2 places , was WRONG.
I emailed Autodoc and while I waited the van was taking up a bar , unmovable at the workshop.
That cost was 70E a day.
Autodoc did not reply for 5 days ! - which is simply pathetic.
I had to get my old parts fitted , at further cost , just so I could get the van out of the workshop.
Then they started the same old Autodoc games of trying to blame me , the customer for their mistakes.
They will say that they are not responsible for the information on their site - this is NOT TRUE - they are !
They will say that I should have provided a VIN number before purchase , this is untrue , as they have the VIN details when you enter your registration number into their site.
They will say that the OEM , OEN and OE number should have been checked by a technician before hand - this is not true.
It is not a condition of purchase that these things are done before hand , , meaning Autodoc is responsible for the errors.
These excuses are to try and convince the customer that they had missed a important step and are responsible for the mistake -- this is UNTRUE.
Autodoc by law , is 100% at fault !!!
If you wish to attempt a refund , they will require that you send the parts back at your own cost ,, back to Germany.
Then when you try to get a refund they will not accept parts that have been fitted and then removed - but then they get to keep the parts.
I made a video about my experience with Autodoc and it can be found on Youtube , search for ''VanLife - Beware of Autodoc parts company !''
Autodoc tries real hard to look like a professional company , but you will discover EXACTLY how professional they are , when you have a problem with them.
It is then that you will not be able to discern the difference between Autodoc , and common thieves.
Deal with Autodoc or their MANY associated companies , and expect a wild ride !!Dear Greg White,
We apologize for the inconvenience caused by your recent purchase.
Some spare parts should be chosen only in accordance with original part numbers (OEN, OEM). Which means that the final check for compatibility is possible only with the help of the OEN (Original Equipment Number). We put such notification on each product page, where it is necessary to inform our customers.
The descriptions of our products contains their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. OEN verification gives you almost 100% guarantee that you are ordering the exact part you need. Sometimes additional information about the car is also required.
For such cases and for customers with lack of experience we offer our support. You can contact us on info@autodoc.co.uk or leave a request in a Contact form section on our website. We will check compatibility and select the best spare parts for your vehicle.
Unfortunately you've chosen the part that doesn't correspond with your original part number. In future we recommend you contacting our support team before placing the order. We are always ready to assist you and help you with selection.
Best regards,
Autodoc team
AHere we see the typical response from autodoc of blaming the customer.
There is NO requirement before purchase to check a OEN number , in fact , OEN numbers do not even exist , but in autodocs limited experience , they do not even know this.
OE and OEM numbers do exist , but are usually unavailable , so the customer must rely on autodocs part matching and application advice , a customer service which autodoc provides.
autodoc is legally obliged to give the customer redress when they are at fault - however autodoc refuses to do this.
autodoc also refuses to participate in the conflict resolution services provided at the EU state and EU level .. read the fine print on their sites and you will see this to be true.
autodoc must give redress when they make a mistake , and they are legally accountable for their factual statements made on their website.
With that being the case , parts matching errors on the autodoc website is the problem of autodoc.
Customers should keep this very firmly in their mind when autodoc tries these lies , and blame the customer.
These autodoc people will try numerous lies and deceptions in order to refuse refund and compensation.
This is a fundamentally disastrous business practice , because in time a large base of disgruntled customers will be formed and their business profits will suffer.
It seems , that autodoc is not even smart enough to understand that - it's a pretty dumb way to run a company.
In my own case , autodoc now refuses to be in contact with me ,, but I knew that this was going to be the outcome right at the start,
Dishonesty is the foundation of autodoc. , and no matter what their pleasant sounding apologies sound like , they don't mean one word of it.
Dear Greg White,
We apologize for the inconvenience caused by your recent purchase.
Some spare parts should be chosen only in accordance with original part numbers (OEN, OEM). Which means that the final check for compatibility is possible only with the help of the OEN (Original Equipment Number). We put such notification on each product page, where it is necessary to inform our customers.
The descriptions of our products contains their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. OEN verification gives you almost 100% guarantee that you are ordering the exact part you need. Sometimes additional information about the car is also required.
For such cases and for customers with lack of experience we offer our support. You can contact us on info@autodoc.co.uk or leave a request in a Contact form section on our website. We will check compatibility and select the best spare parts for your vehicle.
Unfortunately you've chosen the part that doesn't correspond with your original part number. In future we recommend you contacting our support team before placing the order. We are always ready to assist you and help you with selection.
Best regards,
Autodoc team