All reviews of Harry Hayden
Review about: Moda Furnishings Limited
Chairs, round table, corner sofa, firepit table
OID
Spent over £5000 on garden furniture which was under warranty. Have already needed a few replacements but last summer some of our chairs started to split and the rattan on our corner sofa started to unravel. Contacted the company and was told it would be replaced last year. Nothing happened, so contacted again in Feb this year. Got told 8 week wait... so contacted again and got told another 8 week wait. In the meantime our rattan table has all split and because they don’t make that model anymore we were offered a credit note to buy something of the same value to replace it. Placed that order about 4 months ago. Hasn't arrived. Now, we have received a letter to say the company has gone into administration and basically "tough luck" no orders will be fulfilled, no repairs will be happening and no refunds will be issued. But they very kindly told us we could repurchase again through the new company?! Don’t think so. Won't spend a penny with them again. The website is still exactly the same you wouldn't know anything has changed, they still have the same sale on they had when we purchased £700 worth of furniture and accessories, none of which we will receive. Absolutely disgusted that all of our rattan is basically broken and we're stuck with it, no warranty and we've also lost £700 worth of orders placed recently. Don't buy from here, the rattan doesn't last at all it'll split after 1-2 years hence why they have such an extended warranty but don't trust it! Will never recommend and will never buy from here again.Review about: Moda Furnishings Limited
Moda Furnishings Rattan Garden Dining Set
Moda Furnishings Sub-Standard Product Quality With Worthless 7 Year Guarantee:
We spent a considerable amount of money on a supposedly UV resistant Moda Furnishings rattan style 8 seat table ... chairs in November 2021. Last Summer we noticed a couple of rattan strips had broken, this Summer (2025) there are multiple strips broken on both the table and the Lazy Suzan. My guess is that the glass tabletop proves too much for the rattan in hot weather (when it would be in use). I approached Moda Furnishings in early August only to find that they had gone into administration in July 2023 and that they would not honour the 7 year guarantee.
As they were bought out of liquidation by Giomani Designs Ltd, I then wrote to the Giomani. CEO. I received a phone call the following day to say that they would not honour the guarantee. They reluctantly agreed to put this in writing, but have failed to do so. Whilst I accept that they have no legal responsibility, I believe that they have an ethical and moral duty to honour the guarantee - especially as they are still marketing under the Moda Furnishings name. So, they benefit from the name but shirk the responsibility for, what in our case, turned out to be a sub-standard product. For us their guarantee has proved to be totally worthless.
My advice is to steer well clear of Moda Furnishing products and their parent Giomani Designs Ltd.
I have had a very similar experience with the Rattan splitting and Moda Furnishings (now owned by Giomani Designs Ltd) used the same excuse. I also wrote to the CEO of Giomani and got a phone call to say that they would not honour the guarantee. So a bad experience all round. Giomani Designs Ltd/ Moda brand is not to be trusted in my opinion and also it appears, in the opinion of many others. Consumers Beware!