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Moda Furnishings Limited Reviews : Share your review & read experiences
Moda Furnishings Limited
20% Would buy here again
All reviews (5)
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Chairs, round table, corner sofa, firepit table
OID
Spent over £5000 on garden furniture which was under warranty. Have already needed a few replacements but last summer some of our chairs started to split and the rattan on our corner sofa started to unravel. Contacted the company and was told it would be replaced last year. Nothing happened, so contacted again in Feb this year. Got told 8 week wait... so contacted again and got told another 8 week wait. In the meantime our rattan table has all split and because they don’t make that model anymore we were offered a credit note to buy something of the same value to replace it. Placed that order about 4 months ago. Hasn't arrived. Now, we have received a letter to say the company has gone into administration and basically "tough luck" no orders will be fulfilled, no repairs will be happening and no refunds will be issued. But they very kindly told us we could repurchase again through the new company?! Don’t think so. Won't spend a penny with them again. The website is still exactly the same you wouldn't know anything has changed, they still have the same sale on they had when we purchased £700 worth of furniture and accessories, none of which we will receive. Absolutely disgusted that all of our rattan is basically broken and we're stuck with it, no warranty and we've also lost £700 worth of orders placed recently. Don't buy from here, the rattan doesn't last at all it'll split after 1-2 years hence why they have such an extended warranty but don't trust it! Will never recommend and will never buy from here again.Halo 8U
Do not buy from them, this is a scam. They have gone into administration and literally just stolen money from all recent customers. Stay away from them, its a bad business.
Garden furniture
Love the furniture and had two great deliveries. Third one was a disaster and the Head of Customer Service called me to say he would make it good. Now he won’t even reply to my messages. Turns out he just wanted me to remove bad reviews! Never seen such a lack of integrity!
Two sun beds Aug 2020
Slow after service responses, wriggle out of guarantee and offer no way of repairing the broken product which cost over £900
Just wash their hands of the problem and no offer repair service or even a company that might be able to repair.
Now have broken sunbed and will have to get it fixed myself with no assistance from Moda.
No more business from myself or Friends or familyModa Halo U Set with graphite grey cushions
I spent a lot of time researching companies before finally settling on Moda & not least based on its claims of quality & great reviews . Its was twice what i was initially going to pay but , "you pay for what you get ! " Well thats what i thought . I too have had a set that wasn't fit for purpose with cushion covers that faded dramatically in just a few weeks & limited time in the sun . To be honest because i was getting little to no response from them due to "covid & short staffing delays & its was fading so fast the set spent any day we were not actually using it under its cover to minimise the fade . We had chairs with scratches to the weave & weave that had not been secure finished properly & had started to unravel . We have had to find ways to fix this ourselves. Shoddy little plastic feet on all pieces are not a quality finished product . Inspection of the framework also showed unfinished spraying which helps its weather resistance & exposes the metal to rusting . After weeks of waiting for delivery after payment in full ,during the lovely weather ,it finally arrived a day later than scheduled in the rain & went straight into the garage in its boxes and stayed there for nearly 4 weeks until the weather improved again. I cant blame the delivery delays on Moda - everyone was experiencing issues but from the day we started to use and quality issues because obvious , getting a reasonable response was impossible . I finally had to resort to messaging via the FB page ,that if i didnt get a response pretty sharp i would resort to social media . Hey- ho i got contact & offer of replacement of cushion covers with acknowledgement that this was a faulty batch but delivery of NEXT YEAR and can't say when next year. ( what is they cease trading ?? ) Also repair of hard furniture or replacement - 6-8 weeks . Or £100.00 part refund or a £125.00 credit note to keep the defective items. As i paid nearly £2300 for the set i'm a little staggered that they think £100 part refund is remotely reasonable . Love the design but so disappointed at the quality & customer services quite arrogant stance thus far . BTWi gave 2 stars for Service ONLY because i allowed for Covid impact
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