All reviews of Hazel Millington
Review about: Oliver Bonas
Silver bracelet
On a positive I really like the design of the silver bracelet that I purchased in the last few days as a 50th Birthday present for my goddaughter. Keeping with the positive delivery was within 3 days of ordering. Marvellous. However, this small bracelet came in a relatively large strong cardboard box which seemed out of place for a supposedly ethical company. Inside was another box about the size of a large mug with an Oliver Bonas sleeve and inside that was lots of shredded cardboard with the bracelet in a plastic wallet. I had ordered and paid for a gift box but there wasn't one. I rang the company , reminding myself that it isn't the fault of whoever answers the phone but I am afraid that I was cross with the young woman who dealt with me who told me that the box in the box was the gift box. Basically made of strong almost impenetrable cardboard and that the coloured sleeve went with it. £5 for that which was unusable and a slip of paper with a short personalised message. When I pointed out that it was completely wrong for such a small bracelet she offered the explanation that the company had probably run out of the gift box size that I wanted and sent that one instead. To her credit she sanctioned a £5 refund . What really got me was her dismissive approach. Why do these companies train up their telephone operatives to sound like someone straight out of Harrods? It would be so much nicer to deal with someone with an element of understanding. The bracelet is for someone's 50th Birthday. No wonder that I wanted it to be good.