All reviews of Helen Anderson
Review about: ParcelHero
Urgent parcel delivery
I recently arranged for two urgent parcel deliveries with this service, hoping for quick and reliable assistance. Unfortunately, I didn't get any confirmation emails for either booking, which left me feeling stressed and confused. It took me a whole week to finally get some answers, and even then, I only got details for one of the parcels. The lack of communication and transparency in this whole process was really disappointing. To top it off, I couldn't even talk to a real person via web chat or phone, and had to wait 2-3 days for a response to each email. Overall, my experience with this service was very unsatisfactory, and I would recommend others to avoid it to prevent the same frustrations and delays.