All reviews of Hilary Bond
Review about: Serenata Flowers
Flowers
Can't deliver on the day of the occasion, still blaming Covid 12 months later. Customer service appalling, cannot provide updates just excuses.
Review about: Serenata Flowers
Can't deliver on the day of the occasion, still blaming Covid 12 months later. Customer service appalling, cannot provide updates just excuses.
Extremely disappointed and distressed. Yesterday I tried to navigate 'Serenata's' inefficient web-site to order flowers for a funeral next week - took two attempts. I received a message today - WITHOUT a confirmation of my order details attached - stating the flowers I'd ordered for next week would be delivered today!! I KNOW I requested next week for delivery - Mon 12th April, why would I order flowers for a funeral to be delivered a week early?! Unable to contact 'Senata' by telephone, 'Cold' Email contact only from 'Senata' who are not taking responsibility for inept web-site. Not only have I wasted £40 but unnecessary distress has been caused to a grieving family. I wouldn't touch this firm with a barge-pole!
I intend to send my complaint in writing to 'Serenat'a' managing director, Martin Johansson.