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Review about: Tezenis
Online
I've ordered a parcel the 23rd of December. I've received a dispatched email the 29th of December but I've received anything yet.
I've try to contact the customer service via email,I 've sent two emails but I haven't received any reply. I 've tried to call the customer service number but after a couple of minutes of waiting queue it goes directly to the option to receive a call back (without pressing anything) and of course I 've never received a call back .
Finally I 've managed to spoke to someone via chat after 2 hours of waiting and been told she has passed the request to the right department and they will get back to me (she couldn't tell me when or what had happened with my order). As I was really upset she offered me a 10%discount on the next order (it didn't make any sense to me as I am still waiting for an order I've placed) so I've refused it...
Still waiting a reply....