Tezenis Reviews

: 23
26% Would buy here again

Most relevant positive review

  2024-02-27
Bras and knickers
I recently bought some bras and knickers from their UK shop, and I have to say, I am really impre... Read on
Miller

Most relevant negative review

  2024-06-04
Faulty items, Customer service
I purchased some items and they all arrived broken. I sent pictures to show them the damage, but ... Read on
Anderson

Review with most votes

  2021-01-14
Online
I've ordered a parcel the 23rd of December. I've received a dispatched email the 29th of December... Read on
ilaria ventola

Reviews (23)

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    Bras and knickers

    I recently bought some bras and knickers from their UK shop, and I have to say, I am really impressed. Even though I had seen some bad reviews about refunds, I can honestly say that my experience was smooth. The items I ordered were exactly like they were described on the website, and they arrived quickly the very next day with standard delivery. The quality of the products was even better than I expected, and I have been enjoying wearing them since they arrived. I didn't have any problems that would have made me return anything, so I can't comment on their customer service in that regard. All in all, I am very happy with my purchase and would definitely shop with them again in the future.


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    Lingerie delivery faster than expected

    Oh, look what we have here! My delivery showed up quicker than I thought, and everything went smoothly without any problems. The lingerie I bought was exactly what I expected, and it arrived nicely packaged too. Can't fault anything about it, just a straightforward and easy transaction. I'm really happy with how it all went.


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    3 pairs of knickers and a bikini set

    Well, I went ahead and treated myself to 3 pairs of knickers and a bikini set, and to my surprise, it arrived pretty fast. The funny thing is, it came from a different brand than expected, which was a bit confusing. But, hey, everything was exactly what I wanted, so I can't really grumble about it too much.


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    Lingerie set purchase

    This morning, I popped into the store on OSS Mazzirana Street. I just wanted to say how much I appreciated the really friendly and helpful staff there. They gave me some great recommendations, especially the brunette girl with a ponytail. I can't remember her name, but she was absolutely brilliant.


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    Faulty items, Customer service issue

    I purchased some items and they all arrived broken. I sent pictures to show them the damage, but they kept saying they didn't receive them. I used to really like this shop, but now I'm just really upset.


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    Experience with online order

    My recent online shopping experience was an absolute nightmare. The website was all over the place and really hard to use, which meant it took ages to actually place my order. When I finally managed to do it, they went and cancelled it! The worst part? They took the money from my gift card but made me wait over a week for a refund. As if that wasn't bad enough, they cancelled my second order too, and now I'm still waiting for my money back. Their customer service was absolutely useless - not a peep out of them, which has left me feeling really frustrated and let down with the whole thing. I definitely won't be shopping with them online ever again!


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    Briefs and bras

    I had a terrible experience with this company. I ordered some briefs and bras, paid extra for fast delivery, and yet here I am, 12 days later, still waiting for my order to be dispatched. I've contacted them multiple times through their chat support, but all I get is the promise that someone will get back to me. However, no one ever does. There are no emails, no solutions, just the same old "we have received your complaint" line. It's ridiculous. The lack of communication and disregard for customer satisfaction is unbelievable. To top it off, it seems like I'm not the only one having these issues based on other reviews I've read.


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    Online order return issues

    I had a nightmare trying to return some stuff I bought online. I got a few things delivered, but when I tried to send some back, it all went wrong. I took the items I wanted to return to the shop I got them from, but they said they didn't have any record of my order. I then tried to sort it out via email, but they just told me to ring a particular courier to collect the items from my house. The courier needed a label to pick them up, but I didn't have one. After contacting Tezenis again, they said my email had to be passed on to another department to deal with the problem. All I wanted was a simple return, but it turned into a complicated and long-winded ordeal in the end.


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    Online lingerie purchase

    I bought some lingerie online recently and was a bit gutted with the delivery letdown. When I collected my parcel, I saw that someone had messed about with it and a few bits were missing. I tried to sort it out with customer service, but they were not much help at all and just flat-out refused to give me a refund. It's not on, their lack of professionalism and being dishonest like that. I'm definitely going to do something about it.


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    Recent order delay

    I made a purchase on the 25th of December 2022 and I still haven't got my order. I've tried contacting customer service a few times but haven't heard back. I even left a review and the brand asked for more details, which I gave, but still no response. I'm really let down by this poor customer service and I want my issue sorted out quickly.


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    Difficult returns process

    I tried to make a return with this company recently and honestly, it was a nightmare. The website wouldn't spit out the return labels like it was meant to, and even after contacting customer service, they didn't sort it out quickly. It was just so frustrating - I felt like I was wasting both my time and money.


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    Black lace lingerie set

    I bought a black lace lingerie set from this company recently and honestly, I'm really disappointed with the whole situation. First off, it took ages for my order to turn up, and when it finally did, it was the wrong size. I had such a palaver trying to get a return label, and even after I sent the parcel back, I still haven't got my money back. The customer service was terrible, with staff who were no help at all and never got back to me. It made the whole thing even more annoying. I wouldn't suggest this company to anyone.


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    Two bras

    I ordered two bras online recently and it's been a complete nightmare dealing with the store. I chose to pick up my order in-store because it said they were available, but when I got there a week later, they told me it hadn't arrived. I contacted customer service for help but it's been 10 days now and there's been no progress or refund. Dealing with this level of incompetence and lack of responsibility from a big brand like this is really frustrating.


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    Return issues with order

    I had a really awful time trying to send back something I bought because I wasn't satisfied with it. I did what the website said and logged in to put in my order number, but I couldn't find a way to send stuff back. I emailed customer service two times, but got no reply at all. All I want is to send the clothes back and get a refund.


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    Return process delay

    I've had an absolutely awful time trying to get a refund after sending back some items. I posted them back on November 25th, but I've not received any sign of my money yet. Customer service said they got my return but just keep fobbing me off, telling me it's with the 'competent department' for review. It's been going on for way too long now and it's really getting on my nerves.


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