Tezenis Reviews
Reviews (4)
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Online
I've ordered a parcel the 23rd of December. I've received a dispatched email the 29th of December but I've received anything yet.
I've try to contact the customer service via email,I 've sent two emails but I haven't received any reply. I 've tried to call the customer service number but after a couple of minutes of waiting queue it goes directly to the option to receive a call back (without pressing anything) and of course I 've never received a call back .
Finally I 've managed to spoke to someone via chat after 2 hours of waiting and been told she has passed the request to the right department and they will get back to me (she couldn't tell me when or what had happened with my order). As I was really upset she offered me a 10%discount on the next order (it didn't make any sense to me as I am still waiting for an order I've placed) so I've refused it...
Still waiting a reply....Bra promotion
I bought two bras with promo buy one get one free, I never received the free bras, one of the packaging ( plastic bag) was open, I didn’t want to even try them on until I spoke to someone with regards to the promo, I was told to return the items instead of just sending me the free items, only causing more work for me! Very disappointed with customer care for online customers
underwear
Order received on time but I am really disappointed on how this has been packed. The state of the underwear is not acceptable. It has arrived all like shoved in the delivery bag, everything is creased and there is dust on the items, some items are dirty as well. I am returning the order with a great disappointment for this very low level of care for the product. I don't want other people to experience this. Don't buy from them.
bra, some top
bras were far too small for the size, tops quality weren't very good'
The problem was mostly with the online site. Ordering was so difficult, the website couldn't recognize my postcode and phone number, had to chat with the robot, email them a few times. After those difficulties, the return page didn't work.
