All reviews of INgrid Herholdt
Review about: Belvilla
Holiday Accommodation
Please think twice before booking accommodation via Belvilla. If you do decide to go ahead please be prepared for:
-Your accommodation being cancelled by Belvilla 10 days before the holiday start date.
-Difficulty with connecting to Customer Service (when you dial Belvilla, you get given options, one being Customer Service. Sometimes the line will connect, sometimes you will be cut off and sometimes you will be connected and join someone else's conversation!)
-When you do manage to talk to someone at Customer Service, you soon realise the person has no authority to make decisions of any kind, and they, for some strange reason, cannot share their team leader's name or contact details with you, and also can't put you though to talk to them.
-The Customer Care department, who by the way, you as the customer can't contact directly (Ironic I know!) also have zero authority to make any decisions. And again their Team leader's name can't be shared with you so that you can escalate your concerns if you feel the response had been unsatisfactory.
-an experience that leaves you as the customer feeling massively let down by a big company that had no empathy with the situation they had created, and offered no real solution to make things right.
-Being treated like you are just a number, not a person, and tough if your holiday does not go as planned.
-As I was told a few times by Customer Service on the phone: ' Sorry we are a big company and so there is no-one I can put you through to'. They are so big their customers don't matter anymore.
I have left a formal complaint with Belvilla, and I very much welcome someone from Belvilla to give me a call to discuss my situation and what can be done to prevent other families from going through the stress and worry that I have, in dealing with Belvilla.
I am awaiting a refund. Belvilla has proven to me they can't be trusted with holiday bookings, and time will tell whether I should have trusted them with my money..