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Review about: Italist
Over One Month, No Refund: Return Ignored and No Response
I bout a brown Ferragamo hug bag on the 17th of May, and a beige bag arrived on the 23rd of May instead of the brown one.
I returned a bag to Italist in perfect condition, with all tags and documentation, it was delivered to Italist on May 28, 2025. The package was delivered and signed for at their Milan partner boutique (confirmed by DHL). Since then, more than 50 days have passed, and I still have not received my refund.
Despite following all return procedures exactly as instructed, Italist has failed to process my refund within the promised time, also Italist ignored multiple follow-up emails (sent June 12, June 19, June 20, and July 2). And Italist provided no clear communication or explanation,
Further on Italist stopped replying altogether.
I have had to escalate the matter to the Better Business Bureau (BBB Complaint ID 23510310) and the U.S. Federal Trade Commission (FTC), and I’m working with my bank to dispute the transaction.
As a customer, I feel completely neglected and misled. Italist’s handling of this return is unacceptable, and I warn others to be extremely cautious when shopping with them, DON'T BUY ANYTHING AT ITALIST.com .