All reviews of Jacqui Dempsey
Review about: Fitness Superstore
AD2i Schwinn assault bike
Terrible customer service after product broke after 2 months
I ordered an air bike - Schwinn AD2i From Fitness Superstore. It was delivered in late November. I was pleased with it initially but on the 8th Feb when I was riding it the pedal mechanism completely went and on closer inspection I saw that it had completely sheered off. In an email on the 8th Feb I asked if it could be collected and that I be Sent another. As I only had the bike for 2 months and for £500 I would have expected it to last a lot longer.
I then filled out a form detailing the fault and sent Photos. I said I would like replacement or repair. Since then I have been ignored. I have phoned - no one answers. I have emailed and only receive automated responses. I even tried their “live” Chat And despite sending numerous messages (all polite) no one answered. Now I appreciate that we are in an unprecedented period of Covid but that should not prevent contact by electronic means. I spent £500 on a product, it’s not working and the Company are totally ignoring me.