All reviews of Jade Cook
Review about: Carrie Elizabeth
Faulty ring purchase
Recently, I had a bit of a bad experience with customer service from this company where I got a ring for my daughter as a Christmas gift. It's not like she's doing heavy physical work or anything, but within just 10 weeks, two opals fell out of the ring. I tried getting in touch with them through their website and even sent photos of the broken ring, but got no reply. When I tried again to ask for a return, I had trouble uploading the photos. Being a regular customer, the lack of response and help has made me think twice about buying from them again in the future.