All reviews of janaka
Review about: 247 Home Rescue
top of the rang boiler and heating cover
Please do not use this company (this is a totally scam)
I have a top of the range home care plan. Before 3 months ago I call them for one of radiator problem completely not heating and some of other radiators not warming up quickly, engineer turn up and he said that “complete system needs power flush” he didn’t do anything just ignored saying it ... (bought from Alidi infrared thermo meter £12) I had to fix it myself, I have blead the system and balanced the heating system all works fine, thanks for the youtube instruction.
My boiler properly annually maintained by previous home owner, never had any boiler problem last 13 years it was install year 2010
However, I call them for annual boiler service and engineer suddenly visited today.
He said, there is no water pressure in the boiler should be 1 to 2 Bar ..I said that yes there is no water pressure because this system is open vented working on gravity pressure system ..however I told him my boiler can be use as compact system or open vented ..
he is look at it again and said that, “Boiler pressure release pipe not connected to outside extremely dangerous” and he refused to do the annual services ..this boiler works fine 13 years and up to now if excessive pressure should be released in to overhead tanks on the loft that is the principle of the open vented gravity system. Even if there is any pressure release in the boiler it should be released in to the cavity wall ..there is no danger to inside people..
this is unprofessional, uneducated, unkind, unexperienced people real problem in the industry
I was assumed he was going to complete turn off my gas supply because he have a power to do it.. he forgot to install boiler bottom cove (cowboy) job..
Customer services completely useless and ...
I am really frustrated I can’t cancel the policy I have to pay for the remaining months, I have to find legal action to cancel this policy ..truly not recommending this company specially for over 60 elderly and all other people..
Dear Janaka,
We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our system... unfortunately, we cannot find that information.
Could you please share your reference number with us? This will enable us to investigate this further.
Kind Regards,
24/7 Home Rescue