All reviews of Jane Patel
Review about: NONNON
Small product exchange
I recently had to swap a small product that I bought because it was too small for me. The return process was quick, and I asked for a bigger size instead. But, I've been really let down by the customer service I've got since then. I've been nice and asked for a quick return because I needed the item for an upcoming holiday, but the person, who I think is called Jenny, hasn't been helpful at all. Instead of actually helping me, she's just sent me the same generic response to my emails four or five times. That kind of disregard and carelessness from a customer service person is not acceptable. It's been more than a week since I returned the item, and nothing has been done to sort out the exchange.