All reviews of Janine Whitehead
Review about: Holiday Gems
Holiday
DO NOT BOOK THROUGH HOLIDAY GEMS
DO NOT BOOK THROUGH HOLIDAY GEMS!
They did not inform us that our return flight had been cancelled. We had to find out the day before our departure when they had been aware of it for nearly 2 weeks! Therefore all the alternative options for flights back into Manchester had been booked up and we had to pay an extra £2,000 to get a flight back into Leeds Bradford. I spent 7 hours contacting them, they put the phone down, cut me off, told me their systems were down, or to cancel and forfeit our outbound flight cost and holiday. They do not adhere to the package regulations protection of The Package Travel and Linked Travel Arrangements Regulations 2018 - you may as well book your own flights/accommodation/transfers directly with suppliers separately and at least you will have transparency when anything changes/cancels. I am taking this further with ATOL and a solicitor if they do not reimburse!