All reviews of Jaymini Vora
Review about: Choice Furniture Superstore
TV Units and display box
Arrogant Customer Service Department! We ordered 3 items from this company, 1 of which was wrong when it was delivered. We requested for the wrong item to be collected and the correct one to be delivered back in November 2019. We were then told the correct item was no longer in stock so we would have to wait. At which point we decided that we would return all the items as the delay was too long. In all this time I have been calm, patient and have tolerated the delay. The customer service department sent an email to say the collection date would be 20th December. No driver turned up on that day. When I called on the 27th December to find out what happened and when the items would be collected I was told that the delivery department would only start back at work on the 6th January. Monday 6th January I called customer service again and requested an urgent pick up as we needed the bulky items removed by Wednesday 8th January. The person on the phone at that time said that he would note on the system my request and this could happen by the requested date. When I called today to see if a driver was booked in to collect the items, John informed me that I would get an email by the end of the day to let me know when the pick up was scheduled. When I mentioned to John that I spoke to someone on Monday he went on to tell me that he does not believe that I called. I asked if he was saying that I was lying. He said "YES". He went on to day that there is nothing he could do and for me to just wait. When I asked to speak to a manager, he said there was no one else that i could speak with. Rude is a nice way of putting it. I have worked with customers before and never in my life would I dream of speaking to anyone in that manner. DO NOT USE THIS COMPANY! RUDE, ARROGANT AND UNWILLING TO HELP!