All reviews of Jean Nathan
Review about: Robert Dyas
Garden table, parasol and stand
Beware - very lax security allowed customer details to be harvested
Ordered a garden table, parasol and stand in March. Should have arrived on 1st April. Arrived late, but OK.
On 12th April had an email from my credit card provider saying I was approaching my credit limit - I was not. Checked on line and found over £3,000 had been charged to gamblng sites over the Bank Holiday weekend. Could prove it wasn't me and my credit card company refunded all the charges. They cancelled the card and issued a new one.
21st April - Just had an email from Rober Dyas saying their lax security allowed malicious software to uploaded to their system and customers' details were stolen between 7th and 30th March before they dealt with it. Obviously need a more robust firewall.
Now have to worry that the fraudsters don't use names and addresses, email address and phone number for other fraudulent purposes. Will be suspicious of everything from now on - thanks Rbert Dyas!!
Won't be buying from them again.
Oh and online, you're not buying from Robert Dyas - you're buying from another company selling the prpduct. You place your order with Robert Dyas, they collect your payment and they then place the order with the company selling the product. It's shipped direct from that company to you, not from Robert Dyas.