Robert Dyas - Overall Rating based on 51 reviews
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Royalcraft Paris Imperial Companion Set
I bought some Royalcraft furniture and it's just what I wanted. It wasn't the cheapest, but the quality is really good. The chairs are super comfy and the side table looks great and is useful too. I'm really happy with my purchase.
Food storage container purchase
I'm really happy to share my good experience with the food storage container I bought recently. The quality of it was even better than I thought, and the price was fair. The delivery went well, it came earlier than I thought and was packaged nicely. I was so grateful that the driver kindly put it in my kitchen, which made it much easier for me to get to because of my disability. Overall, I'm really pleased with my purchase and the great service I received.
Problematic refund process
I bought something that wasn't right and wanted to return it for a refund. But the customer service was really bad. It took ages of calling and emailing, and they hardly replied, to sort it out. I had to get in touch with the UK manufacturer because Robert Dyas didn't, which slowed things down as they had the wrong email address. And on top of that, they refunded me £5 less than what I paid, which is not on. The customer service team didn't communicate well and didn't act professionally at all. It was a complete disgrace.
Riser recliner chair
I finally decided to take the plunge and buy a riser recliner chair, and I'm so pleased I did! I had never bought from this company before, as they don’t have stores in Scotland, but I'm really impressed with the quality of the chair and the price. It was so much cheaper than other stores like B&Q, Debenhams, and The Range. And the free delivery was a great bonus! The delivery company kept me updated every step of the way and the chair arrived just as they said. My elderly mum is absolutely thrilled with her new chair, it's just what she needed. I'll definitely be coming back to this company for more things in the future.
Table and benches purchase
The table and benches were really well made and sturdy. Putting them together was a bit of a challenge as there were no pre-drilled holes for the screws. I had to use more than just a screwdriver - I needed a drill, a bit, and a countersink tool. Using clamps definitely helped make the assembly easier. But once it was all put together, I was happy with how it turned out. The price was good too, so that was a bonus. The delivery date they promised wasn't met, but the items did arrive not long after. I just wish there was more guidance on what timber care products to use to keep the table and benches in good condition.
Outback BBQ
I was happy with the info I got about my order and delivery. The item I got was a fair price and good value. But, there was a bit of damage to it even though it was packed well. Luckily, the outer packaging was fine. It's a shame to get something damaged. But all in all, I'm happy with my purchase.
Bamboo Eye Mask
This bamboo eye mask is amazing! I was a bit unsure about it at first, but it's actually really soft and comfortable to wear. The Eclipse Black colour looks really nice and is great for helping me sleep well. The product code helped me find it online easily, and the quality is fantastic. I was pleasantly surprised by how good value for money it is and I liked the quick delivery and secure packaging. I would definitely recommend this product to anyone who needs a good night's sleep.
Mixx headphones purchase
I bought a pair of Mixx headphones from the discount bin at the store in Bromley recently. The box was taped up, so I asked the cashier if something was wrong with the headphones. He said the box was just a bit damaged, so I decided to buy them anyway. But when I got home and opened the box, all there was inside were a cable and instructions, no headphones or charging case. How could they put that back on sale without even checking if there was anything in the box? It's annoying to spend money on something and find out it's just an empty box.
Broken Bin
I ordered this bin online and when it arrived, it was completely smashed up. The box it came in looked fine, so it must have been damaged before they shipped it out. I sent them loads of emails and eventually, they sent someone to collect it. Now I have to wait a whole week for a replacement. I really hope the new one isn't broken as well!
Effective steam iron, lightweight, small flaw
I bought a steam iron from this shop not long ago and I'm actually pretty happy with it. It's simple to use, the steam works well, and it heats up fast. Although, I did find it a bit lightweight and needed to press down quite firmly when ironing linen. Also, there was a tiny flaw in the ceramic plate when it arrived which was a bit disappointing, but luckily it didn't affect how well the iron works.
Small patio set
I bought a patio set from your store recently and thought it was quite reasonably priced and easy to put together with all the parts included. However, I was a bit let down by the quality of the plastic used, it looked a bit cheap, and once assembled, the units were a bit wobbly. As someone on the heavier side, I found the chairs unsteady and uncomfortable to sit on. This lack of sturdiness made me a bit nervous using the set, as I was expecting better quality from your store. On top of that, one of the anchor studs on the table was broken when it arrived, but I managed to fix it myself. Overall, I have to say I'm a bit disappointed as a customer from Portsmouth.
12 lawn edging panels purchased
I ordered a dozen lawn edging panels and was shocked when only half of them turned up the next day. I ended up spending nearly an hour on hold trying to speak to customer service, and it wasn't until a whole week later that the problem was finally sorted out. It was a bit of a pain, but definitely better than having to carry them all the way back to the store.
Living Home Outdoor Ezqusite Retro Bar
I bought the Living Home Outdoor Exquisite Retro Bar from this shop and was really happy with how fast it arrived and how easy it was to set up. They told me it would take a week for delivery, but I got it in just two days! The three boxes weren't too hard to carry, and the basic instructions made putting the bar together take just a bit over an hour. I can't show you a photo of it set up, but I'm super happy with how it looks overall. The whole process of ordering to receiving it was just brilliant.
Large item delivery mix-up
I had a mostly good time at the shop in Eastbourne, the staff were very helpful 99% of the time. However, one time there was a mix-up with a delivery. Since I don't drive, getting big items delivered correctly is important. The staff member put the wrong information into the computer, which caused a delay in the delivery. Even though it was annoying, the problem got sorted out in the end. Overall, I'm happy with my experience at the store.
Kitchen appliance purchase
The delivery team were really efficient and friendly, they got my kitchen appliance to me on time and in perfect condition. The item I bought was well made, simple to put together, and exactly as it was advertised. I was really impressed with the whole service and will definitely think about using this company again in the future.
Vacuum cleaner purchase
I needed a new vacuum cleaner, so I looked around in a few shops but ended up buying one online. I found a good deal on a Robert Dyas vacuum cleaner, which was better than what other shops were offering. Ordering it online was really straightforward and it arrived quickly, I was impressed! It came in perfect condition, so I could start using it straight away. I'll definitely think about buying more household items from there in the future.
Coldframe (Zest Small Space)
I've recently bought the Coldframe (Zest Small Space) from the store and I'm pretty pleased with it overall. It took about a week to arrive, which I think is reasonable for a larger item. When it arrived, I was impressed with how well it was packed to make sure it didn't get damaged. However, I did run into a small problem with one of the 'edge dowels' that needed to be trimmed in order to put the Coldframe together properly. Luckily, I had a tenon saw handy to sort it out quickly.
I also noticed that the top doors were quite loose, which might be for expansion reasons, but I couldn't tighten them any further. I'll have to fix that when it gets warmer. It also looks like a centre brace might be needed between the top opening doors as they seem to sag in the middle.Lamp purchase
I recently bought a set of lamps from this shop and I have to say I'm really impressed. The delivery was super quick, the lamps were packed well, and the price was really good. Putting the lamps together was a breeze and they work perfectly. This is actually the second set I've purchased from here and I would definitely recommend them.
Table purchase
I bought this really cool table that was quite cheap, but unfortunately the colour didn't quite fit with the rest of my room. So, I had to send it back. I got in touch with customer service and they were incredibly friendly and came to pick it up promptly. It was such a positive experience overall!
Fridge freezer faulty mafia is not refunding
Take them to court all unhappy customers join me on FB
About Robert Dyas
Sometimes you just realise that you need more home and garden products than you realise. Especially when something needs replacement, you might ask yourself where you can go to for the best home and garden furniture. One of the shops that offers these products is Robert Dyas. But what can you expect from the quality of their products? What does their ordering process entail? Will it take long for Robert Dyas to deliver the products to your home? And is there a customer service to help you out when you encounter a problem or complaint that needs solving? The best judges on these matters are the people that have already shopped at Robert Dyas before. Their experience and opinions are all the information you need to find out what products and services you can expect when you decide to buy at Robert Dyas.
About Robert Dyas
Robert Dyas is a company that offers home and garden products. Rober Dyas, the founder of the company, started out by opening up an ironmongery store in 1872. Even though they had some setbacks and hard times, they expanded their number of stores. These stores can now be found all over London and the South East of England.
Products of Robert Dyas
In the shop of Robert Dyas, you can find electricals like coffee makers, hostess trolleys, blenders, microwaves, toasters, party food makers, food processors, juicers, built in ovens, hoods, hobs, fridge freezers, washer dryers, washing machines, but also home technology like audio, cameras, power banks, dehumidifyers, batteries, heating, alarms, lightning, telephones and cables. In their outdoor section you can find sun loungers, pizza ovens, gas barbeques, trampolines, swings, sheds, greenhouses, outdoor furniture, fire pits etc. They also have products for gardening and garden decor like garden storage solutions, greenhouses, leaf blowers, lawnmowers, wheelbarrows, compost, fertilizer, weedkillers, gazebos, pergolas, watering cans, hosepipes, pest control and bird care. In their DIY category you can find all kinds of power tools, hand tools and security. Their kitchen category contains utensils, saucepans, placemats, glasses, cutlery, water fillers, bread bins, jugs, mugs, china, napkins and knife blocks. For cleaning they offer robot cleaners, fabric dyes, ironing boards, steam generators, carpet washers, window cleaning, pedal bins, touch bins, sensor bins, vacuum cleaners and more. And in their home & furniture section you can find bedroom furniture, towels, lightning, shredders, printers, bathroom aids, moisture control, sports equipment, travel essentials and a lot more. Tip: you might want to take a look at other reviews of companies that sell similar products. Have a look these vidaXL reviews or these Coolshop reviews.
Services of Robert Dyas
All of the products can be ordered online and delivered directly to your home.
Complaints, Compliments and Tips for Robert Dyas
Do you already make use of some garden tools or home accessories of Robert Dyas? Then we would love to hear your opinion on this shop. How long did you have to wait for your delivery? What is your opinion on their products? How comfortable and durable are they really? Are their tools easy to manage? Don’t hesitate to leave a review and share your own story about Roberta Dyas.
Are the home & garden products of Robert Dyas the best choice? Read customer reviews about their electricals, greenhouses, garden tools, cleaning etc.
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Categories Robert Dyas
Online shopping | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences
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Seite online seit: 30 August 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
hard ware shop
Unfortunately my nearest shop is approx 11 miles away - we could do with an outlet in, say, Yate. I know from speaking to various people that this would prove a popular shop. ... Read onBy: Mrs P King