All reviews of JESSIE FARR
Review about: Brightside Insurance
DON'T USE THESE IDIOTS
I went on line via a friends computer who helped me fill out all the forms and Payed £517.11 on debit card. later received all the documents and certificate of motor insurance plus a letter stating "you don't need to send us anything"
20 days later received a cancellation letter giving me 7days to supply
Documents Outstanding:-
Mrs J Farrxxxxx My Licence information
No Claims Discount Proof
So next day my Son e-mailed them my No claims discount proof
Later got phone call asking for my DVLA check Code which i obtained and called them only to be told it was to late and they have Cancelled my policy and that it could not be reinstated or transferred but a new policy would cost me £311.43 EXTRA as they would only refund me £256.33 back from my original £517.11
now making a total of £828.54 I was then adviced to go back on line and start again but when completing this again the system did not allow the refund so i had to pay by debit card another £524.89
for a new policy Total payed out £1042
Had e-mail stating that they would return £256.33 and £60 (waver the cancellation fee ) via a check within 7 days waited 10 days rang them and now they are saying i still owe them £196.33 !!!! ????
Other Points
They are completely swamped with new buisness and can not handle the calls my Son needed two days of work to try and sort things out spent more than 3 hours ringing then 3 hours on hold then got cut off 3 times EACH DAY
Conclusion DONT USE BRIGHTSIDE