All reviews of Jinty Laing
Review about: Scotts of Stow
Chair and footstool
I know that these times are difficult for all retailers, but I have never had such a negative experience as with Scotts. In spite of their pre-recorded claim that they are “coping with orders”, I write this to alert others thinking of purchasing with them, that they are clearly not.
When/if you get through to someone (their lines are usually closed, even within the stated opening hours) staff are perfectly nice but they always need to pass on the issue to someone else and that is the last you hear from them. Sadly, it was the mention of wanting a refund that did eventually get some movement with delivery, but then they delivered to the billing address in spite of it being emphasised that the delivery address was different. So people: they’re not coping with orders. Wait till Covid is over and then give them about a year to deal with the back log.