All reviews of Joanne lawson
Review about: Holiday Gems
Please avoid
I too was conned into paying more for ‘ better rooms’ at the Isla Bonita hotel in Tenerife . I have voicemails from holiday gems regarding this. When I arrived it was awful. The hotel needed shutting down and knocking down. The TUI rep at the hotel said a lot of people are mis sold this hotel. I complained at reception and they told me to contact my holiday provider. I waited 8 days for them to get back to me ( they said someone would get back to me in the hour) they only contacted me because I started tweeting in their twitter page. It’s now 4 weeks since we got back and they have finally emailed me saying I should have complained nicely at reception and I was just ‘diagruntled’ Save your money they will rip you off. It would only let me select 2 stars I didn’t want to give any