All reviews of John Jones
Review about: Superdrug
Prescription Failures
Regularly the prescription delivery would arrive unsuitably packed with minor damage.
The last time, Royal Mail delivered the prescription in a double lined plastic bag, as the original packaging had been destroyed.
I sent evidence to Superdrug, asking for the entire prescription to be replaced (as any pharmacist would do). They refused and wanted me to establish which medications were OK. I pointed out I was not a pharmacist but needed my medication within two days to avoid running out. After a week, I contacted my GP who arranged for replacement medication .
Superdrug refused to collect despite being advised I would charge a storage charge.
I lodged a review on a well-known review site, and they told me if I emailed with a provided reference, they would resolve the issue. I emailed, and they have refused to reply.
Completely unprofessional.