All reviews of Jon Beech
Review about: 247 Home Rescue
New Boiler and Cover
Dreadful outfit.
We moved from British Gas, and saved £35. My wife said this was stupid, and she was right.
1st call out they told us we needed a new boiler, so we bought one off them. They installed it, but incorrectly - whilst also bashing up a nearby radiator in the process. When we complained they batted us back to the manufacturer. The manufacturer came out told us 247 had installed it incorrectly. 247 arranged to come out. And then failed to turn up. Then came out again, grumbled that the manufacturer was wrong, that they had installed it correctly, but just in a way that was not in line with the manufacturers instructions. I persuaded them to do what the manufacturer's engineer had recommended. 3 weeks later, we have intermittent hot water and 247 want to charge us £75 for a call-out.
I've now had to take 5 days off work around this new boiler that still isn't working correctly.
Plus, the £35 they offered to offset the damage done to the radiator in December has still not arrived (it's now late Feb).
I've tried to complain, but although they call centre staff are nice enough, they seem powerless to do anything. The guy I just spoke to in retention could offer no reasons why we should stay with them other than - well you've paid already haven't you?"
Nice people, fronting up dreadful management, and ineffective delivery. Cheap though.
Hi Jon, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team