All reviews of Jon Hudson
Review about: Autodoc
42485467
I HAVE WAITED OVER 6 WEEKS FOR AN ORDER AND STILL HAVEN'T RECEIVED IT, AND THIS COMPANY ARE REFUSING TO REFUND MY MONEY.
I orders an item as it seemed the company was a UK based company and the item was marked as in stock and therefore would be delivered within 5 days.
After about 12 days the tracking number noted it was held in a Wearhouse and it hasn't moved since, 4 weeks on. I have raised the concern with the company and expressed my concerns, and feel that I have been but taken for a fool. I repeatedly asked for a delivery date and they repeatedly refused to give me one. So I have now repeatedly asked for a refund and they repeatedly refused because they are waiting on the delivery companies response, and have been told this could be up to 12 weeks. I have explained this isn't my problem and is completely theirs, and must refund my money by law. They still refuse until the delivery company respond.
I have had to raise a dispute with my bank to try and resolve the problem.
The time, effort and stress this has caused is unforgivable, so please take my advise and avoid.
Dear Mr. Hudson,
We are sorry for the issue with delivery service.
Your case has been referred to the quality control department and will be considered as soon as possible.
Best regards,
Autodoc team