All reviews of Jonathan Griffiths
Review about: Expedia
Travel booking for flight, hotel, and car rental in Belfast
I recently booked a return flight, hotel accommodation, and car rental package for an overnight trip to Belfast. Unfortunately, the service I received fell short of my expectations. Firstly, I was only told the day before my trip that my outward flight was not confirmed. I had to contact the airline myself to sort out a new booking with no explanation given for the inconvenience.
Even though I had purchased extra car insurance to cover any extra charges through the booking platform, when I went to pick up the rental car, I was told that the insurance I bought was not valid. This meant I had to pay an extra £76 or provide a £1500 security deposit on my credit card.
To add to my troubles, the return flight had different rules for hand luggage compared to the outbound flight, which caused issues with my cabin bag. Also, the number of emails I received, including multiple ATOL certificates and confirmations from Expedia, only served to increase my frustration.
Overall, the whole booking experience left me feeling disappointed and unlikely to use the service again.