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Review about: Fc Moto
Jacket, boots, rucksack
Based upon my experience, if you live in the UK, do NOT take the risk with FC Moto.
I ordered 5 items on March 31. After receiving two messages informing me that dispatch had been delayed, I finally got confirmation on April 20 that the items had shipped, providing me with a DHL link through which I could track the shipment. The link informed me that the shipment arrived in the UK five days later on April 25, and provided another link, this time to Parcelforce, which offered no specific information on my shipment. It just took me to a generic FAQ page, which was as useful as a chocolate teapot. DHL customer service was even worse, making contacting anyone in person virtually impossible.
In the meantime, i was somewhat distracted from the task of getting DHL/Parcelforce to do their jobs by being diagnosed with a brain tumour. After finding a customer service line buried deep in their website, I contacted Parcelforce to find out why I had not received anything. They told me the package had been returned to sender for nonpayment of a customs charge. They told me two letters had been sent demanding the payment, neither of which ever arrived at my address. All my deliveries are handled by a concierge service, so I had proof no letters from Parcelforce arrived. I asked Parcelforce for proof they sent them, which they declined to provide as they said the letters were "autogenerated".
FC Moto told me that return shipping and storage fees would be deducted from my refund, which of course, may take two to three weeks.
All in all, a thoroughly unpleasant and rather pathetic service from DHL, Parcelforce and FC Moto. Its the 21st century and between them they have failed to send me anything all - parcel or letter.
UPDATE: I have been refunded only £8.69 GBP from a total purchase price of £470.29 GBP. I have asked FC Moto for a breakdown of where the remaining £461.60 has gone.