All reviews of Jordan Rogers
Review about: Townsend Music
Vinyl/CD box set pre-order
I pre-ordered a Vinyl/CD box set from this website on 26th March, but it didn't come by the promised release date of 29th March. I didn't hear anything from the company about the delay, and when I checked the website, my order was still active with no stock update. Feeling frustrated, I finally contacted customer service after waiting for over two weeks. They told me they never received the stock for the item and offered me a refund. The refund was quick, but I would have liked better communication. It would have been good to get an email or notification about the stock issues instead of being kept in the dark. I managed to find the item elsewhere for the same price, but this has put me off using their pre-order service again.